Frequently Asked Questions

Everything you need to know about your Healer Labs London experience.

How long does shipping take within the UK?

Standard delivery typically takes 2-4 business days. We also offer an express next-day delivery option for orders placed before 2 PM GMT.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please use our online portal to generate a prepaid return label.

Do you ship internationally?

Yes, Healer Labs London ships globally. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.

How can I track my order?

Once your order has dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

Are your garments sustainably sourced?

At Healer Labs London, we prioritize ethical manufacturing. Our collections use organic cotton and recycled materials wherever possible to minimize our environmental footprint.